The IT Coordinator plays a key role in supporting and maintaining the organization’s technology environment through the delivery of reliable IT services, administration of enterprise systems, and coordination of technology initiatives. The role supports the ongoing operation of hardware, software, cloud-based platforms, telecommunications systems, and end-user technology while contributing to infrastructure enhancements and technology solutions that support business objectives. Working closely with internal stakeholders and third-party technology partners, the IT Coordinator helps optimize system performance, strengthen operational efficiency, support business continuity, and drive continuous improvement across the organization’s technology services and processes.

This is a hybrid role with the flexibility to work in-office or in-branch based on the needs of the role and/or as required be management. Occasional travel to site locations in British Columbia will be required.

• Manage the lifecycle of technology assets, including procurement, deployment, inventory management, shipping, receiving, maintenance, replacement, and disposal.
• Maintain accurate records of hardware, software licenses, inventories, and other technology resources.
• Develop and maintain technical documentation, system procedures, recovery information, and support materials.
• Assist in ensuring the availability, reliability, and effective operation of technology systems and services.

• Administer, maintain, and troubleshoot the Company’s IT infrastructure, including hardware, networking equipment, enterprise applications, communication systems, and end-user technology.
• Manage and support enterprise platforms including Microsoft 365, Azure Active Directory, Intune, Zoom Phone, and related technologies.
• Provide technical support and guidance to employees through phone, email, Teams, and ticketing systems, ensuring timely resolution of IT-related issues.
• Maintain user accounts, access permissions, and system security controls in accordance with established policies and best practices.
• Coordinate mobile device management, telecommunications services, and technology asset lifecycle activities, including procurement, deployment, inventory management, replacement, and disposal.

• Provide technical support and guidance to employees, ensuring timely resolution of technology-related issues and service requests.
• Serve as a key liaison between internal stakeholders and third-party technology partners, coordinating service requests, issue resolution, system upgrades, and technology initiatives.
• Support technology-related projects and initiatives, including system implementations, infrastructure upgrades, office relocations, branch openings, and business expansion activities.
• Conduct site visits as required to support technology deployments, troubleshooting, and operational readiness.
• Maintain technical documentation, system procedures, inventories, and other operational resources.

• Identify opportunities to improve processes, system performance, service delivery, and the overall employee technology experience.
• Build collaborative relationships across the business to identify technology needs, communicate solutions, and support operational objectives.
• Support cybersecurity, business continuity, and data protection initiatives through adherence to security standards, policies, and best practices.

Additional duties and responsibilities may be added during the course of employment. 

• Post-secondary education in Computer Science, Information Technology, Information Systems, or a related discipline, or an equivalent combination of education, certifications, and relevant experience.
• Valid Class 5 Driver’s Licence and willingness to travel throughout British Columbia as required.
• 3-4 years of progressive IT experience, including systems administration, infrastructure support, or enterprise technology environments, is required.
• Proficiency with IT systems and cloud technologies, such as Microsoft 365, SharePoint, and Power Automate is required.
• Experience working with cloud technologies such as Azure, AWS, or comparable enterprise cloud platforms is required.
• Experience supporting enterprise IT infrastructure, hardware deployments, networking environments, and end-user support functions is an asset.
• Familiarity with IT support ticketing systems and troubleshooting methodologies is an asset.
• Exceptional communication skills, both written and verbal.
• Proven ability to problem-solve independently and manage multiple priorities.
• Strong organizational skills with attention to detail, with the ability to explain technical concepts to non-technical audiences.
• Knowledge of cybersecurity best practices, including data protection and network security.
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Navacord is deeply committed to fostering a workplace that embraces diversity, equity, and inclusion. We honour and respect the unique backgrounds, experiences, and perspectives of all individuals. We actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply.

If you require accommodations during the recruitment process or in the workplace due to a disability or other needs, please let us know. We will work with you to ensure the necessary arrangements are in place to support.

The salary range for this role is $60,000 to $80,000 per year. Compensation is determined by a combination of factors including a candidate’s experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered.