If you think you may need to make a claim it means things aren’t going so well for you. We strive to make the claims process as easy as possible so you can get back to more enjoyable things. Here are some guidelines on how to proceed and who to contact if you want to discuss making a claim:

Non Emergency

Call your branch office directly, or any one of our offices, and speak to a Waypoint team member about your claim. Reach us at  250-310-8442.

They will be there to provide you with information that will help you decide to place a claim or not, how a claim will impact your insurance policy and what to expect in the claims process.

In most cases they will record your claims details and have an adjuster assigned to your account.

Emergency or After Hours Claims

If you have a claims emergency, please contact our Waypoint Claims Team at 1-877-506-5656. If your call is received outside of usual business hours, our answering service will collect your contact details and an adjuster will call you as soon as possible

ICBC Claims

While we can assist you with understanding the claims process, ICBC will require that you submit any claim directly to their claims line.

Please call ICBC at 1-800-910-4222 or visit them online at icbc.com