We strive to make the claims process as easy as possible so you can get back to more enjoyable things. Here are some guidelines on how to proceed and who to contact if you want to discuss making a claim:

Personal & Commercial Insurance Claims

Need to File a Claim? We’re Here to Help.

Contact your Waypoint Broker, Account Executive, or any of our Waypoint branches to speak with a knowledgeable team member about your claim. Call us at 866-674-2816 to connect with our claims team.

If you’re reaching out outside of normal business hours, our answering service will collect your contact information, and an adjuster will get in touch with you as soon as possible.

Our dedicated in-house Claims Team is here to guide you through every step of the process. We’ll help you determine whether filing a claim is the right decision, explain how a claim may affect your insurance policy, and outline what to expect during the claims process.

ICBC & Private Auto Insurance Claims

Auto insurance claims need to be reported directly to the insurance company.

ICBC: Online: Clients can report claims at:
www.icbc.com/claims/report-view/Report-a-claim-online
Phone: Lower Mainland: 604-520-8222
Rest of B.C., Canada and the U.S.A.: 1-800-910-4222

Family:
Claims Department/Reporting: 1-800-661-4404.
Emergency Road Service: 1-866-534-4973

Stratford

• For policies effective on or before May 31, 2024 – Clients should contact Everest Insurance at stratfordeverest@sedgwick.com

• For policies effective on or after June 1, 2024 – Clients should contact Four Points Insurance:

  • Submit claims online: fourpointsinsurance.ca/auto-claims/
  • Call: 1-877-896-0113
  • General inquiries: info@fourpointsinsurance.ca
  • Auto claims inquiries: autoclaims@fourpointsinsurance.ca

Optiom:
Online: www.optiom.com/report-a-claim/
Email the Client Care Team: clientcare@optiom.com

Testimonials

On November 18, 2016 I received a call from my husband with the worst possible news.  Our house was on fire.  As I drove home, I could see black smoke from miles away and my heart stopped.  I knew our lives had changed forever.  Instinctively, I called our insurance agent, Heather Batchelor of Waypoint Insurance and without hesitation, she met us on scene.  She started our claim straight away and we met our claim adjuster, Mark Withenshaw of Coast Claims the very next day.  Having Heather’s presence and support on that terrible day is something we will never forget.  Rebuilding our lives seemed an impossible process.  Heather and Waypoint Insurance gave us the peace of mind and confidence we so desperately needed.  They also gave us hope.

Words cannot describe the gratitude we feel for Heather and her team at Waypoint.  We are life long clients!

The Barber's

We unfortunately had our climbing gear stolen from our vehicle. This is a highly stressful thing to happen. Luckily we had tenants insurance with Waypoint. We made the claim and I informed David we had a climbing trip booked 6 weeks from then, We were quickly contacted by an adjuster and although she could take some time to respond to ongoing back and forths. David was always there to speed the process along.

We received the replacement cheques in time for our trip and I have to say it was reasonably painless. The service provided by Waypoint was fantastic and I highly recommend them as insurance brokers.

Ben Francis

Hal and I wish to thank you and anyone else from Waypoint Insurance for helping us negotiate the rough waters of 2019-2020 after the devastating fire that took our home from us. I never got to meet Kim but she made it very clear to me more than once that she was there for me no matter what I needed. Just knowing that I had a number to call somehow was soothing.

Josh was a lifeline in so many ways…ways I am sure that he didn’t know would go hand in hand with his job. You were a piece of stability in our final meeting and certainly seemed to understand what we had been going through.

I hope that this letter has conveyed how I truly feel…very very grateful!

Thank you…

Cindy Reveley